1. Introduction

ApniFactory respects the privacy of its users and is committed to protecting personal information. This Privacy Policy outlines how buyer and seller information is collected, used, and protected. By using the platform, users consent to the practices described herein.

2. Information We Collect

2.1 Buyer Information:

• Name, email, phone number, shipping address
• Order history, product preferences, and usage analytics for CRM and marketing

2.2 Seller Information:

• Name, email, phone number, GST details, and bank account information
• Required for payouts and tax compliance

2.3 Payment Information:

Payment details are handled by secure PCI-DSS compliant gateways. ApniFactory does not store buyer credit card, UPI, or bank account details.

3. Use of Information

• To process orders and facilitate transactions between buyers and sellers
• To analyze buyer behavior for marketing, CRM, and platform improvement
• To handle refunds, disputes, and customer support
• To comply with legal obligations, including tax and audit requirements

4. Information Sharing

• Sellers and logistics partners receive necessary buyer details to fulfill orders
• Payment gateways receive required payment information
• Information is never sold or shared with unauthorized third parties

5. Data Security

• Access to user data is restricted to authorized personnel
• Reasonable measures, including encryption and CRM access controls, are in place to prevent unauthorized access or misuse
• Users are encouraged to protect their account credentials

6. User Rights

• Users may request access to, correction, or deletion of their personal data
• Requests can be sent to Communications@apnifactory.co.in
• ApniFactory will respond within a reasonable timeframe, as per Indian privacy laws

7. Compliance

ApniFactory adheres to the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Seller and buyer data is used strictly for platform operations and legal compliance.

8. Force Majeure

ApniFactory is not liable for data loss or breaches due to events beyond its control, including natural disasters, cyberattacks, or pandemics.

9. Amendments

ApniFactory reserves the right to update this Privacy Policy at any time. Updated policies will be posted on the platform, and continued use constitutes acceptance.